Mining & remote industry
Keep routine care onsite where appropriate, maintain doctor escalation, prepare for emergencies and reduce avoidable journeys from site.
Onsite nursing · OnCall · Remote pharmacy · MERP · EvacuationExperience where healthcare access affects the working day.
From a city office to a mine, lodge or border post, the objective stays the same: appropriate care with less disruption and better continuity.
Talk about your workforce
14+ yearsDelivering in Namibia
25,000+Consultations
5,000+Employees covered
80–90%Fewer unnecessary journeys at selected remote sites
Different settings. The same management problem.
Each sector changes the delivery model, but none benefits from fragmented care.
Tourism & distributed operations
Support employees and guests across lodges and routes where managers need rapid clinical guidance and a dependable next step.
Virtual-first care · Medication access · Referral · Traveller healthUrban corporates
Remove the hidden barriers of appointment delays, co-payments, travel and waiting time—even when facilities appear to be nearby.
OnCall access · Absence management · Reporting · Health promotionWhat better coordination changes.
Selected examples from Macquarie's operating history.
Fewer unnecessary journeys from site.
At selected remote sites, virtual-first clinical assessment and appropriate escalation have reduced healthcare-related travel by 80–90%.
Site-specific result. Outcomes vary by workforce and programme.Clinical leadership through operational risk.
During COVID-19, Macquarie supported workforce policy, clinical access and case follow-up for Coca-Cola Bottling Corporation Namibia.
A record that becomes more useful over time.
Macquarie's electronic medical record has supported coordinated care in Namibia since 2016, allowing utilisation and disease patterns to inform programme decisions.
What our clients say.
Current perspectives from leaders responsible for safety, operations, people and performance.
“OnCall has been a valued partner to Osino from our early exploration days, when teams operated from tents in remote locations, through the establishment of our initial camps at Twin Hills and Omaruru, and into the construction phase.
Their greatest value has been providing timely access to medical assistance and emergency response in environments where distance from established healthcare facilities can make a critical difference. Having a service provider familiar with our remote operations strengthens our readiness to respond to medical emergencies, manage incidents effectively, and protect the wellbeing of our employees and contractors.
As Osino’s exploration and operations have evolved, OnCall has remained an integral part of our emergency preparedness and commitment to keeping our people, contractors and communities safe.
I would confidently recommend OnCall as a dependable emergency medical and response partner, particularly for companies operating in remote, high-risk environments where timely intervention, reliability, and the wellbeing of personnel are essential.”
“OnCall has been a valuable addition to our employee support offering at Nictus. It gives our staff convenient access to private doctors, consultations and generic medication, allowing them to address everyday health concerns sooner. This means less time travelling to and waiting at clinics, while earlier access to care can help shorten recovery time.
The utilisation insights also help management better understand healthcare needs across our branches, identify trends and focus wellness initiatives where they can have the greatest impact, while reducing workplace disruption.
OnCall is a meaningful staff benefit, and I am proud to be part of making this practical healthcare support available to our employees.”
“At Gondwana Collection Namibia, we have been using OnCall’s telemedicine service for our guests and employees for over two years now, and the experience has been nothing short of exceptional. We have consistently been expanding the service across more lodges and areas, and this has provided us with invaluable medical support.
We now have the peace of mind that, in the event of a medical emergency or simply when a guest feels unwell, we can rely on 24/7 professional medical assistance. This partnership truly enhances our commitment to the wellbeing of everyone at our lodges.”
Selected client and partner history.
Organisations served across corporate, mining, tourism, conservation, production and clinical settings.
Let us understand the health problem behind the operational cost.
We will help you define a practical starting point for your workforce.
Discuss your workforce health needs